Frequently Asked Questions

Check out our answers to our most commonly asked questions. If you don’t find what you are looking for, please submit your question to us at the bottom of the page and we will respond as soon as we can.

Do I need a prescription for Pawprint Oxygen?

Yes, Pawprint Oxygen is administered by veterinary prescription only. Prescriptions can be emailed to info@pawprintoxygen.com or faxed to 855-699-3366.

You can download our Prescription Approval Form and send it to your veterinarian, giving them everything they need to write and send a prescription.

The reason we require a prescription is to ensure that your animal is getting the best care possible. If your veterinarian does not currently offer Pawprint Oxygen, we are happy to contact them and discuss the benefits of adding Pawprint to their clinic.

How long will a canister of Pawprint Oxygen last?

This will depend on the size of the animal. Please consult our Dosage Guidelines to see how animal weight and oxygen flow rate will determine your animal’s oxygen usage.

The Usage Guidelines are also printed right on the back of the canister to make it easy for you to  know what flow rate your animal will require, and how many canisters you may require.

Can the canisters be refilled?

No, these canisters cannot be refilled. You may start and stop oxygen flow as many times as you would like in order to use the remaining oxygen at a later date. However, once the canister is empty, it cannot be refilled for repeat use. 

What is the shelf life?

Each canister of Pawprint Oxygen has a shelf life of 2 years.

How should I dispose of Pawprint Oxygen canisters?

Pawprint Oxygen canisters should be recycled once fully emptied.

Why do I have to get Pawprint Oxygen through my veterinarian?

We are not veterinarians, but we have veterinary advisory. This means that we rely on your veterinarian to make decisions regarding the health of your pet. Each animal is unique, and it is important to us that your veterinarian is ensuring the proper healthcare of your pet. 

Are there any safety concerns regarding this product?

For transportation purposes, our canisters of oxygen should be treated like any other aerosol-style product (hair-spray, disinfectant, etc). Keep away from temperatures exceeding 120 ºF and avoid puncture and sharp impacts. Keep away from open flames. Although oxygen is not flammable, it is an accelerant, meaning that it can intensify existing flames. 

Each canister complies with all relevant Department of Transportation regulations, ensuring that they are safe to transport and use during transport.

Our canisters are pressurized to 210 pounds per square inch (psi), which is similar to the pressure in your household aerosol products. For comparison, traditional oxygen cylinders that you may have seen in hospitals are typically pressurized above 2,000 psi.

How can I tell when a canister is empty?

The gauge on the Regulator shows the amount of oxygen left in the canister. Once the gauge reads “EMPTY”, it is time to replace the oxygen canister.

How should I clean my mask and tubing?

Pet owners should use warm soapy water with several rinses to clean their masks and tubing.

Veterinary practices can use Chlorhexidine. Just remember, any cleaning product if not rinsed off thoroughly can act as an irritant. Make sure to rinse the mask and tubing several times prior to use.

Return Policy

The following products may be returned for a full refund, minus shipping costs, within 30 days of purchase: Pet Oxygen Mask, Regulator, Oxygen Tent, Oxygen Concentrator. Products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened and/or used products. 

The following products are not eligible for returns/refunds: Pawprint Oxygen Canister. Due to shipping restrictions, Pawprint Oxygen Canisters may not be returned or refunded. We recommend that unused canisters be donated to your local animal hospital.

Please call us at 855-699-4366 for instructions on how to return your order.

Send us your questions!

Copyright 2019 Aeronics, Inc.

Contact Us

(855) 699-4366

Monday – Friday: 9am – 5pm EST


Mailing Address

Aeronics, Inc.

1080 William Pitt Way

Pittsburgh, PA 15238