Frequently Asked Questions

Check out our answers to our most commonly asked questions. If you don’t find what you are looking for, please submit your question to us at the bottom of the page.

Pawprint Oxygen Canisters

Including Regulator and Pet Oxygen Mask

Do I need a prescription for Pawprint Oxygen?

Yes, we require a prescription for any oxygen source, which includes Pawprint Oxygen Canisters and Oxygen Concentrators.

Prescriptions can be uploaded via our website, emailed to info@pawprintoxygen.com or faxed to 855-699-3366. You can download our RX Approval Form and send it to your veterinarian, giving them everything they need to write and send a prescription.

The reason we require a prescription is to ensure that your animal is getting the best care possible. If your veterinarian does not currently offer Pawprint Oxygen, we are happy to contact them and discuss the benefits of adding it to their clinic.

How long will a canister of Pawprint Oxygen last?

This will depend on the size of the animal. Please consult our Dosage Guidelines to see how animal weight and oxygen flow rate will determine your pet’s oxygen usage.

Veterinarians are responsible for indicating the appropriate flow rate on the prescription. Dosage Guidelines are also printed on the Oxygen Canister.

Do I have to use the entire Oxygen Canister at once?

No, you can stop the flow of oxygen at any time by twisting the Regulator counter-clockwise and removing it from the Oxygen Canister. Use the remainder of the oxygen when you need it!

How do I check the amount of oxygen remaining?

Start the flow of oxygen and read the dial on the Regulator. If you want to check the amount without dispensing any oxygen, place your thumb over the barbed Regulator outlet. 

Can I adjust the flow rate of the Regulator?

No, each Regulator is factory set to the flow rate prescribed by your veterinarian. Simply insert the Regulator into the top of the Oxygen Canister and twist to begin flow. 

How do I place the Pet Oxygen Mask on my pet?

Hold the mask 6 inches from your pet’s face and start the flow of oxygen. Slowly place the mask over your pet’s nose and mask, giving them time to acclimate to the oxygen flow. If your pet resists, remove the rubber diaphragm on the end of the mask and try again. Most pets accept the mask once they feel the effects of the oxygen. 

Can Pawprint Oxygen Canisters be refilled?

Our Oxygen Canisters cannot be refilled. You may start and stop oxygen flow as many times as you would like in order to use the remaining oxygen at a later date. Once the Oxygen Canister is empty, it should be recycled in a standard blue bin or according to your local guidelines.

Does Pawprint Oxygen have a shelf life?

Pawprint Oxygen Canisters have a shelf life of 2 years. Regulators and Pet Oxygen Masks are reusable.

How should I dispose of Pawprint Oxygen canisters?

Pawprint Oxygen Canisters should be recycled in a standard blue recycling bin. Check your local guidelines to learn more about recycling requirements. 

Are there any safety concerns regarding this product?

For transportation purposes, Pawprint Oxygen Canisters should be treated like any other aerosol-style product (hair-spray, disinfectant, etc). Keep away from temperatures exceeding 120 ºF and avoid puncture and sharp impacts. Keep away from open flames. Although oxygen is not flammable, it is an accelerant, meaning that it can intensify existing flames. 

Each canister complies with all relevant Department of Transportation regulations, ensuring that they are safe to transport and use during transport.

How should I clean my Pet Oxygen Mask and tubing?

Pet owners should use warm soapy water with several rinses to clean their masks and tubing.

Veterinary practices can use Chlorhexidine. Just remember, any cleaning product if not rinsed off thoroughly can act as an irritant. Make sure to rinse the mask and tubing several times prior to use.

How do I reorder?

If you received Pawprint Oxygen from your veterinarian, contact them to reorder. 

If you received Pawprint Oxygen directly by mail (via prescription), call 855-699-4366 or email info@pawprintoxygen.com to reorder. 

Veterinarians may order online, by phone, or through their distributor. 

Return Policy

The following products may be returned for a full refund, minus shipping costs, within 30 days of purchase: Pet Oxygen Mask, Regulator, Oxygen Cage, Oxygen Concentrator. Products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened and/or used products. 

The following products are not eligible for returns/refunds: Pawprint Oxygen Canister. Due to shipping restrictions, Pawprint Oxygen Canisters may not be returned or refunded. We recommend that unused canisters be donated to your local animal hospital.

Please call us at 855-699-4366 for instructions on how to return your order.

Oxygen Concentrator

Do I need a prescription for an Oxygen Concentrator?

Yes, we require a prescription for any oxygen source, which includes Pawprint Oxygen Canisters and Oxygen Concentrators.

Prescriptions can be uploaded via our website, emailed to info@pawprintoxygen.com or faxed to 855-699-3366. You can download our RX Approval Form and send it to your veterinarian, giving them everything they need to write and send a prescription.

The reason we require a prescription is to ensure that your animal is getting the best care possible. If your veterinarian does not currently offer Pawprint Oxygen, we are happy to contact them and discuss the benefits of adding it to their clinic.

What is an Oxygen Concentrator?

An Oxygen Concentrator is device that concentrates or filters oxygen from the surrounding air in order to provide high purity oxygen (>90%). 

Our Oxygen Concentrator provides oxygen at continuous flow rates up to 5 liters per minute. 

Are there different types of Oxygen Concentrators?

There are several types of Oxygen Concentrators, however, not all Oxygen Concentrators are effective for administering oxygen to your pet.

If you are using an Oxygen Cage, your Oxygen Concentrator needs to be able to produce 5 liters per minute (LPM) of continuous flow medical grade oxygen to support a safe environment for your pet. Non-FDA approved concentrators as well as Portable Oxygen Concentrators will not be able to produce 5 liters per minute of high purity oxygen.

Non-FDA Approved oxygen devices can be misleading and/or ineffective. Many of them fail to provide adequate oxygen purity at higher flow rates, which can be potentially dangerous for your pet. A prescription is required for all FDA-approved oxygen concentrators, so if you find a device from a seller that is not requiring a prescription, it is either not an FDA approved device or the seller is operating illegally.

Portable Oxygen Concentrators (POCs) are a type of Oxygen Concentrator that typically weigh less than 10 lbs and operate on a battery power source. Generally, POCs CANNOT be used for pets because they use “pulse dose” instead of “continuous flow” to deliver medical grade oxygen to patients. Pulse Dose is not capable of producing enough oxygen to fill the space of and Oxygen Cage or a Pet Oxygen Mask.

Oxygen Cage

Are there different types of Oxygen cages?

There are several types of Oxygen Cages. We recommend the Buster ICU Cage due to its robust build quality and adaptable oxygen fittings. The Buster ICU Cage includes a venturi set that allows you to change the percent oxygen level inside the Oxygen Cage. We are the largest provider of these cages to pet owners and animal hospitals.

What size is best for my pet?

Our most popular size is the Medium Buster ICU Cage. If your pet is on the border between sizes, we recommend getting the next size up. Oxygen Cages are non-returnable once opened so it is important to get the correct size the first time.

We support and carry all three Buster ICU sizes. The dimensions can be found here:

Small: 18” x 13” x 13”  Best for pets under 8lbs

Medium: 24” x 18’ x 18” Best for pets under 30lbs

Large; 44’ x 26’ x 26” Best for pets under 80lbs

Can I make my own Oxygen Cage?

We do not recommend making your own oxygen cage. While it can be done for an emergency, there are many factors to consider to ensure the safety of your pets, including temperature, oxygen purity, proper venting, sizing, and humidity.

You should never leave your pet in an Oxygen Cage unsupervised. 

How long do I keep my pet in the cage?

A typical session is between 30 minutes and 2 hours. Be sure to check on your pet frequently to make sure that they are comfortable. 

If your pet is oxygen dependent it is important to consult your veterinarian to determine the length of each session and the oxygen purity.  You should never place you pet inside the Oxygen Cage without supervision.

How long do I keep my pet in the cage?

A typical session is between 30 minutes and 2 hours. Be sure to check on your pet frequently to make sure that they are comfortable. 

If your pet is oxygen dependent it is important to consult your veterinarian to determine the length of each session and the oxygen purity.  You should never place you pet inside the Oxygen Cage without supervision.

Can I let my pet sleep in the Oxygen Cage overnight?

We do not recommend keeping your pet in an Oxygen Cage overnight unsupervised. Pets can become stressed during long periods of confinement, which can lead to additional respiratoty distress. Supervision is required to ensure that your pet is not overheating, and that they are remaining call in the cage. 

If you want to provide some oxygen benefit to your pet overnight, we recommend setting the flow rate to 5 liters per minute and leaving the Oxygen Cage door open (unzipped) so that your pet can enter and exit freely. A fully opened Oxygen Cage will still provide an increased oxygen atmosphere while ensuring that they are not confined or stressed overnight.

When should I remove my pet from the Oxygen Cage?

A typical session is between 30 minutes and 2 hours. However, there  are several instances in which you should remove your pet from the Oxygen Cage immediately. 

  • If your pet begins panting, the temperature in the Oxygen Cage may be too high (due to the pet’s body heat). If you notice your pet panting, or if there is condensation on the inside of the Oxygen Cage, or if the Oxygen Cage is noticeably warm, remove your pet. When resuming oxygen therapy, be sure to unzip the door partially to supply proper venting and airflow.
  • If your pet is trying to get out of the Oxygen Cage, they are now stressed which can lead to additional respiratory distress. Try removing your pet from the Oxygen Cage and administering via the Pet Oxygen Mask.
  • If you are unable to supervise your pet, remove your pet from the Oxygen Cage. 
  • If the Oxygen Concentrator is showing a red light, that means that it is malfunctioning. If this is the case, remove your pet from the Oxygen Cage and call support at 855-699-4366.

 

Return Policy

The following products may be returned for a full refund, minus shipping costs, within 30 days of purchase: Pet Oxygen Mask, Regulator, Oxygen Cage, Oxygen Concentrator. Products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened and/or used products. 

The following products are not eligible for returns/refunds: Pawprint Oxygen Canister. Due to shipping restrictions, Pawprint Oxygen Canisters may not be returned or refunded. We recommend that unused canisters be donated to your local animal hospital.

Please call us at 855-699-4366 for instructions on how to return your order.

Shipping and Returns

Shipping for Pawprint Oxygen Canisters

Orders of Pawprint Oxygen Canisters must be shipped via UPS Ground shipping due to federal guidelines. 

Orders of Pawprint Oxygen Canisters cannot be expedited.

Orders placed on weekdays by 3PM EST will be fulfilled and shipped out the same day. 

Orders placed after 3PM EST will be shipped out the following business day. 

Shipping for All Other Products

All other products are eligible for expedited shipping for an additional fee, including Oxygen Concentrators, Oxygen Cages, Regulators, and Pet Oxygen Masks.

Standard shipping for all products is UPS Ground.

Orders placed on weekdays by 3PM EST will be fulfilled and shipped out the same day.

Orders placed after 3PM EST will be shipped out the following business day.

Return Shipping

All return shipments must be sent via UPS Ground. Please contact support at 855-699-4366 before sending a return shipment.

Return Policy

The following products may be returned for a full refund, minus shipping costs, within 30 days of purchase IF THEY ARE UNOPENED:

  • Pet Oxygen Mask
  • Regulator
  • Oxygen Cage
  • Oxygen Concentrator

Products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened and/or used products. 

The following products are not eligible for returns/refunds:

  • Pawprint Oxygen Canister

Due to shipping restrictions, Pawprint Oxygen Canisters may not be returned or refunded. We recommend that unused canisters be donated to your local animal hospital.

Please call us at 855-699-4366 for instructions on how to return your order.

Send us your questions!

Copyright 2019 Aeronics, Inc.

Contact Us

(855) 699-4366

Monday – Friday: 9am – 5pm EST

info@pawprintoxygen.com

Mailing Address

Aeronics, Inc.

1080 William Pitt Way

Pittsburgh, PA 15238