fbpx

Frequently Asked Questions

Check out our answers to our most commonly asked questions.
If you don’t find what you are looking for, please email us at info@pawprintoxygen.com.

Pawprint Oxygen Canisters

Including Regulator and Pet Oxygen Mask

Do I need a prescription for Pawprint Oxygen?

Yes, we require a prescription for any oxygen source, which includes Pawprint Oxygen Canisters and Oxygen Concentrators.

Prescriptions can be emailed to info@pawprintoxygen.com or faxed to 855-699-3366. You can download our RX Form and send it to your veterinarian, giving them everything they need to send us a prescription.

We require a prescription to ensure that your pet is getting the best care possible. If your veterinarian does not currently offer Pawprint Oxygen, we are happy to contact them and discuss the benefits of adding it to their clinic.

How long will a canister of Pawprint Oxygen last?

This will depend on the size of the animal. Please consult our Flow Rate Guidelines to see how animal weight and oxygen flow rate will determine your pet’s oxygen usage.

Veterinarians are responsible for determining the appropriate flow rate on the prescription. Dosage Guidelines are also printed on the Oxygen Canister.

Do I have to use the entire Oxygen Canister at once?

No, you can stop the flow of oxygen at any time by twisting the Regulator counter-clockwise and removing it from the Oxygen Canister. You can then use the remainder of the oxygen at a later date.

How do I check the amount of oxygen remaining in the Oxygen Canister?

Start the flow of oxygen and read the dial on the Regulator. If you want to check the amount without dispensing any oxygen, place your thumb over the barbed Regulator outlet. 

Can I adjust the flow rate of the Regulator?

No, each Regulator is factory set to the flow rate prescribed by your veterinarian. 

How do I place the Pet Oxygen Mask on my pet?

Hold the mask 6 inches from your pet’s face and start the flow of oxygen. Slowly place the mask over your pet’s nose, giving them time to acclimate to the oxygen flow and the presence of the mask. If your pet resists, remove the rubber diaphragm on the end of the mask and try again. Most pets accept the mask once they feel the effects of the oxygen. 

Can Pawprint Oxygen Canisters be refilled?

Our Oxygen Canisters cannot be refilled. You may start and stop oxygen flow as many times as you would like. Once the Oxygen Canister is empty, it should be recycled in a standard blue recycling bin or according to your local guidelines.

Does Pawprint Oxygen have a shelf life?

Pawprint Oxygen Canisters have a shelf life of 2 years. Regulators and Pet Oxygen Masks are reusable.

How should I dispose of Pawprint Oxygen canisters?

Pawprint Oxygen Canisters should be recycled in a standard blue recycling bin. Check your local guidelines to learn more about recycling requirements. 

Are there any safety concerns regarding this product?

For transportation purposes, Pawprint Oxygen Canisters should be treated like any other aerosol-style product (hair-spray, disinfectant, etc). Avoid puncturing, sharp impacts, and placing Pawprint Oxygen Canisters near temperatures exceeding 120 ºF. Keep canisters away from open flames. Although oxygen is not flammable, it is an accelerant, meaning that it can intensify existing flames. 

Pawprint Oxygen Canisters comply with all necessary Department of Transportation regulations. This ensures that they are safe to use during transport.

How should I clean my Pet Oxygen Mask and tubing?

Pet Owners should use warm soapy water to clean their masks and tubing. Rinse the mask and tubing several times prior to use. 

Veterinary practices can use Chlorhexidine to clean the masks and tubing. Just remember, any cleaning product that is not thoroughly rinsed off can act as an irritant. Make sure to rinse the mask and tubing several times prior to use.

How do I reorder?

If you received Pawprint Oxygen from your veterinarian, contact them to reorder. 

If you received Pawprint Oxygen directly by mail (via prescription), call 855-699-4366 or email info@pawprintoxygen.com to reorder. 

Veterinarians may order online, by phone, or through their distributor. 

Oxygen Concentrator

Do I need a prescription for an Oxygen Concentrator?

Yes, we require a prescription for any oxygen source. This includes Pawprint Oxygen Canisters and Oxygen Concentrators.

Prescriptions can be emailed to info@pawprintoxygen.com or faxed to 855-699-3366. You can download our RX Form and send it to your veterinarian, giving them everything they need to send us a prescription.

We require a prescription to ensure that your animal is getting the best care possible. If your veterinarian does not currently offer Pawprint Oxygen, we are happy to contact them and discuss the benefits of adding it to their clinic.

What is an Oxygen Concentrator?

An Oxygen Concentrator is device that concentrates or filters oxygen from the surrounding air in order to provide high purity oxygen (>90%). 

Our Oxygen Concentrator provides oxygen at continuous flow rates up to 5 liters per minute. 

Are there different types of Oxygen Concentrators?

There are several types of Oxygen Concentrators, however, not all Oxygen Concentrators are effective for administering oxygen to your pet.

If you are using an Oxygen Cage, your Oxygen Concentrator needs to be able to produce at least 5 liters per minute (LPM) of continuous flow medical grade oxygen to support a safe environment for your pet. Non-FDA approved concentrators as well as Portable Oxygen Concentrators will not be able to produce 5 liters per minute of high purity oxygen.

Non-FDA Approved oxygen devices can be misleading and/or ineffective. Many of them fail to provide adequate oxygen purity at higher flow rates, which can be potentially dangerous for your pet. A prescription is required for all FDA-approved oxygen concentrators, so if you find a device from a seller that does not require a prescription, it is either not FDA approved or the seller is operating illegally.

Portable Oxygen Concentrators (POCs) are a type of Oxygen Concentrator that typically weigh less than 10 lbs and operate on a battery power source. Generally, POCs CANNOT be used for pets because they use “pulse dose” instead of “continuous flow” to deliver medical grade oxygen to patients. Pulse Dose is not capable of producing enough oxygen to fill the space of an Oxygen Cage or a Pet Oxygen Mask.

Oxygen Cage

Are there different types of Oxygen cages?

There are several types of Oxygen Cages. We recommend the Buster ICU Cage due to its robust build quality and adaptable oxygen fittings. The Buster ICU Cage includes a venturi set that allows you to change the percent oxygen level inside the Oxygen Cage. We are the largest provider of these cages to pet owners and animal hospitals.

What size is best for my pet?

Our most popular size is the Medium Buster ICU Cage. If your pet is on the border between sizes, we recommend getting the next size up. Oxygen Cages cannot be returned once they are opened, so it is important to get the correct size the first time.

We carry three Buster ICU Oxygen Cage sizes:

Small: 18” x 13” x 13”  Best for pets under 5lbs

Medium: 24” x 18’ x 18” Best for pets under 30lbs

Large; 44’ x 26’ x 26” Best for pets under 80lbs

Can I make my own Oxygen Cage?
While an oxygen cage appears to be a simple device, there are many factors to consider, including temperature, humidity, and carbon dioxide and oxygen levels that can cause a dangerous environment for a pet.  Veterinary hospital grade cages can exceed $10,000 and address these issues.  The oxygen cages we provide for home use have been designed with factors in mind. 
How long do I keep my pet in the Oxygen Cage?

This will depend on your pet and their medical condition. Your veteriniarian can provide initial recommendations to address your pet’s individual needs.

Be sure to check on your pet frequently to make sure that they are comfortable. You should never place your pet inside the Oxygen Cage without supervision.

Can I let my pet sleep in the Oxygen Cage overnight?

We do not recommend keeping your pet in an Oxygen Cage overnight while unsupervised. Pets can become stressed during long periods of confinement, which can lead to additional respiratory distress. Supervision is required to ensure that your pet is not overheating and that they are remaining calm in the cage. 

If you want to provide oxygen therapy to your pet overnight, we recommend setting the flow rate on the Oxygen Concentrator to 5 liters per minute and leaving the door open (unzipped) so that your pet can enter and exit freely. A completely opened Oxygen Cage will still provide an increased oxygen atmosphere while ensuring that your pet is not confined or stressed overnight.

What are the risks of using an Oxygen Cage and how do I address them?

Risks include anxiety, overheating, carbon dioxide leves (too high or too low), and oxygen levels (too high or too low).

Pay attention for signs that your pet is uncomfortable, including excessive panting with a long tongue, labored breathing, worsened signs of respiratory distress, being unresponsive, or showing signs of anxiety. If you notice any of these signs, remove your pet from the Oxygen Cage and administer Pawprint Oxygen Canisters via Pet Oxygen mask and take your pet to the veterinary hospital.

In order to manage anxiety, make sure to supervise your pet to ensure that they are comfortable in the Oxygen Cage.

You can manage the temperature in the Oxygen Cage using the provided ice pack and by properly venting the cage as detailed in the instructions. Temperature monitors can be purchased to track the temperature inside the Oxygen Cage.

Carbon dioxide and oxygen levels can be managed by following recommendations for oxygen flow rate and venting the Oxygen Cage.

If the Oxygen Concentrator is showing a red light, this indicates that the Oxygen Concentrator is malfunctioning. If this is the case, remove your pet from the Oxygen Cage and call our support team at 855-699-4366.

Ordering, Shipping, and Returns

Pet Owner Orders

For prescriptions submitted within normal business hours (Monday-Friday, 9am-5pm EST), pet owners can expect a call from a Pawprint Oxygen Team Member within 2 hours to complete their order. For prescriptions received outside of normal business hours, pet owners can expect a call the next business day. All orders placed by 4PM EST will ship out the same day.

Orders containing Pawprint Oxygen Canisters must ship via UPS Ground Shipping and may not be expedited.

If your order is urgent or requires special instructions, please call us at 855-699-4366. If your pet is experiencing a medical emergency, contact your nearest animal hospital. 

Shipping Options

Orders containing Pawprint Oxygen Canisters must be shipped via UPS Ground shipping due to federal guidelines. Orders of Pawprint Oxygen Canisters cannot be expedited.

All other products, including Oxygen Concentrators, Oxygen Cages, Pet Oxygen Masks, and Regulators may be expedited at additional cost. 

Orders placed Monday-Friday by 4PM EST will ship out the same day. Orders placed after 4PM EST will be shipped out the next business day. 

Returns

The following products may be returned for a full refund, minus shipping costs, within 30 days of purchase IF THEY ARE UNOPENED:

  • Pet Oxygen Mask
  • Regulator
  • Oxygen Cage
  • Oxygen Concentrator

Products must be unopened, unused, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened and/or used products. 

The following products are not eligible for returns/refunds:

  • Pawprint Oxygen Canister

Due to shipping restrictions, Pawprint Oxygen Canisters may not be returned or refunded. We recommend that unused canisters be donated to your local animal hospital.

All return shipments must be sent via UPS Ground. Please contact support at 855-699-4366 before sending a return shipment.