Yes, we require a prescription for any oxygen source, which includes Pawprint Oxygen Canisters, Oxygen Kits, and Oxygen Concentrators.

Just enter your veterinarian’s information during checkout and we’ll contact them and get the prescription. If you already have a prescription you can upload it during checkout.

Orders ship out as soon as we receive and validate your prescription, typically 24-48 hours after your place your order.

Download our RX form here

Pawprint Oxygen Canisters can last up to 30 minutes. How long the canisters last are dependent on the flow rate prescribed by your veterinarian. The flow rate is the “dosage” of the oxygen drug and determines the rate at which the oxygen gas leaves the canister.

The regulator is a part of the Pawprint Oxygen Kit and is what dictates the flow rate. Pawprint Oxygen will provide you with a regulator that is pre-set to the flow rate prescribed by your veterinarian.

The duration of each 15L Canister depends on the Regulator:

0.5 LPM Regulator – each Canister will last 30 minutes

1.0 LPM Regulator – each Canister will last 15 minutes

2.0 LPM Regulator – each Canister will last 7.5 minutes

3.0 LPM Regulator – each Canister will last 5 minutes

The duration of each 10L Canister depends on the Regulator:

0.5 LPM Regulator – each Canister will last 20 minutes

1.0 LPM Regulator – each Canister will last 10 minutes

2.0 LPM Regulator – each Canister will last 5 minutes

3.0 LPM Regulator – each Canister will last 3.3 minutes

The attending veterinarian is responsible for determining the appropriate flow rate. Flow rate determination is typically based on your pet’s weight, condition, and medical history.

Hold the mask 6 inches from your pet’s face and start the flow of oxygen. Slowly place the mask over your pet’s nose, giving them time to acclimate to the oxygen flow and the presence of the mask.

If your pet resists, and you are using a mask with a black rubber diaphragm, removing the rubber diaphragm on the end of the mask may help your pet accept the mask. Most pets accept the mask once they feel the effects of the oxygen.

*pet tip* pets inherently need some time to get used to the oxygen mask, they typically will not fight you during an episode but to get them used to the mask add some peanut butter or a treat inside the mask to practice!

Our Oxygen Canisters cannot be refilled. You may start and stop oxygen flow as many times as you would like. Once the Oxygen Canister is empty, it should be recycled as any aluminum can in your standard blue recycling bin or according to your local guidelines. You can reorder Oxygen Canisters with a valid prescription.

The Pawprint Oxygen Canisters are small enough to hold in your hand and are under 1/10th the pressure of a large oxygen E-tank. They are lightweight and completely safe to use at home and in the car.

As they are under much less pressure, the Canisters are also safe in the heat (up to 120 degrees Fahrenheit) and cold, so they will remain safe to use, even if your package is left outside!

Oxygen is not flammable, but it is an accelerant, so we suggest keeping your Canisters away from open flames. The same as any aerosol can, do not puncture the Canister. The Canisters are rated safe to ship via UPS Ground by the Department of Transportation.

Pawprint Oxygen Canisters have a shelf life of 2 years. It is still safe to use the oxygen canisters past the expiration date, as the 2-year shelf life covers the canister itself more than the oxygen it contains. We recommend testing to make sure your canister contains 10L of oxygen past the expiration date, as past that time, the pressure seal on the canister is not guaranteed. You can use the pressure gauge on your regulator to test whether the canister is still full, which indicates that your pressure seal is intact.

If you are unsure whether your Pawprint Oxygen Canisters are expired or if you have any questions, please call us at 855-699-4366. Please have your canisters with you while calling, as the Pawprint Oxygen Team Member will need the lot number printed on the bottom of each canister.

Within 30 days of your purchase, we can refund unopened packages minus a 20% restocking fee. Once the seal is broken, due to federal shipping regulations we are unable to accept returns. Many vet’s offices, hospitals, and shelters are happy to take these items as a donation.

As the canister releases pressure, initially your canister will seem to empty very fast since it starts at full and the pressure is high. As the canister empties, and the pressure is reduced, the emptying speed will slow down.

Please be aware that each flow rate dictates how fast each canister will empty. A 0.5LPM (Liter Per Minute) flow will empty a 10L canister in 20 minutes, and a 15L canister in 30 minutes. A 1.0LPM flow will empty a 10L canister in 10 minutes, and a 15L canister in 15 minutes. A 2.0LPM flow will empty a 10L canister in 5 minutes, and a 15L canister in 7.5 minutes. And a 3.0LPM flow will empty a 10L canister in 3.3 minutes, and a 15L canister in 5 minutes.

The regulator emptying speed will be fast at first, and then slow down, so don’t be alarmed if the dial reads halfway ’empty’, but it hasn’t been halfway through your canister emptying time. As the canister pressure lowers, the emptying speed lowers as well, so that each canister lasts its allotted time depending on the flow rate and canister size.