What Is the Prescription Process for Receiving Oxygen Therapy Products?
Once a prescription is submitted via online profile, email or fax, we will reach out to you.
For prescriptions submitted via online profile, pet owners can expect the order to be processed within 2 hours. If there is any additional information needed to process the order, a member of the Pawprint Oxygen Team will call you.
For prescriptions submitted via fax or email within normal business hours (Monday-Friday, 9am-5pm EST), pet owners can expect a call from a Pawprint Oxygen Team Member within 2 hours to complete the order. For prescriptions received outside of normal business hours, pet owners can expect a call the next business day. All orders placed before 3:30PM EST will ship out the same day.
Orders containing Pawprint Oxygen Canisters must ship via UPS Ground Shipping and may not be expedited.
If your order is urgent or requires special instructions, please call us at 855-699-4366. If your pet is experiencing a medical emergency, contact your nearest animal hospital.
Where Should I Send My Approved Prescription?
Completed prescription forms can be uploaded to your Pawprint Oxygen online profile. You can also send it via fax or email.
If you are unsure how to upload your prescription form to your Pawprint Oxygen online profile, please call us at 855-699-4366 and a member of our team will assist you. If you would prefer to email or fax the prescription form directly, please email the form to firstname.lastname@example.org, or fax to 855-699-3366.
How Do I Upload My Prescription to My Online Profile?
Once you have created an online profile, visit the ‘My Account’ page and click on the tab labeled ‘My Prescriptions’.
When Does My Pet's Prescription Expire?
Your pet’s Pawprint Oxygen prescription is valid for one year.
What If the Flowrate I Ordered Doesn't Match the Flowrate My Doctor Prescribed?
We will contact you as soon as we are able to remedy the issue, so that there is no delay in shipment.
Need More Help?
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During our business hours M-F, 9-5 pm EST
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