Ordering

Typically, prescription orders take between 24-48 hours to be processed. Non-prescription orders placed within business hours will process within 2 hours.

If you are ordering a prescription item nd you do not have a prescription: the 24-48 hour window allows a member of the Pawprint Oxygen Team to reach out to your veterinarian to get a prescription approval for oxygen therapy.

If you do have a prescription: on file or upload one upon check out, the order will process much quicker, as this step is already complete.

We recommend having your pet, vet, shipping, and payment information available.

When ordering a prescription item on pawprintoxygen.com, we will need your pets information including:

• name
• age
• gender
• weight
• breed
• medical conditions
• all medications

We will also need your vets information including:

• veterinarians first and last name
• clinic name
• clinic address
• clinic phone number

If you have a valid prescription, you can reorder online, over the phone, or by sending us an email. Your Pawprint Oxygen prescription is valid for one year.

To reorder online, please select ‘My prescription is already on file with Pawprint Oxygen’ when checking out. To reorder via phone, please call us at 855-699-4366 between the hours of 9am-5pm EST Monday-Friday. To reorder via email, please contact us at info@pawprintoxygen.com. Please include your name, your pet’s name, and the number of canisters you would like to reorder. If there has been an address change or your preferred method of payment needs updated, please call to reorder.

If you received Pawprint Oxygen directly from your veterinarian, you can either contact their office to reorder, or you can give us a call at 855-699-4366. We may need to obtain a copy of your prescription before completing your reorder.

Veterinarians may order by phone, through Vetcove, or through their distributor.

We are available online direct to your door, 24/7 through our website here