How Long Does It Take to Process an Order?

Typically, prescription orders take between 24-48 hours to be processed. Non-prescription orders placed within business hours will be processed within 2 hours.

If you are ordering a prescription item and you do not have a prescription: the 24-48 hour window allows a member of the Pawprint Oxygen Team to reach out to your veterinarian to get a prescription approval for oxygen therapy.

If you do have a prescription: on file or upload one upon check out, the order will process much quicker, as this step is already complete.

What Information Do I Need to Have Prior to Ordering?

We recommend having your pet, vet, shipping, and payment information available.


When ordering a prescription item (oxygen concentrator) on pawprintoxygen.com, we will need your pets information including:

  • name
  • age
  • gender
  • weight
  • breed
  • medical conditions
  • all medications

We will also need your vets information including:

  • veterinarians first and last name
  • clinic name
  • clinic address
  • clinic phone number

How Do I Reorder Pawprint Oxygen Canisters?

You can order more canisters online, over the phone, or by sending us an email at any time. 


To reorder online, simply head to this link: https://pawprintoxygen.com/product/pet-oxygen-canister-15-liter/

To reorder via phone, please call us at 855-699-4366 between the hours of 9am-5pm EST Monday-Friday. To reorder via email, please contact us at info@pawprintoxygen.com.

Where Can I Buy Pawprint Oxygen Supplies?

We are available online direct to your door, 24/7 through our website here


Questions about an order?


Questions about Shipping?


Questions about the RX process?


Questions about any products?


Health Question? Learn More


More information here

Need More Help?

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