How Long Does It Take to Process an Order?

Typically, prescription orders take between 24-48 hours to be processed. Non-prescription orders (placed within business hours) will process within 2 hours. If you are ordering a prescription item:

And You do not have a perscription: the 24-48 hour window allows a member of the Pawprint Oxygen Team to reach out to your veterinarian to get a prescription approval for oxygen therapy.

And you do have a prescription: on file or upload one upon check out, the order will process much quicker, as this step is already complete.

What Information Do I Need to Have Prior to Ordering?

We recommend having your pet, vet, shipping, and payment information available.


When ordering a prescription item on pawprintoxygen.com, we will need your pets information including:

  • name
  • age
  • gender
  • weight
  • breed
  • medical conditions
  • all medications

We will also need your vets information including:

  • veterinarians first and last name
  • clinic name
  • clinic address
  • clinic phone number

Why Is My Order On Hold?

If your order contains a prescription product, your completed order will be placed ‘On Hold’ as a member of the Pawprint Oxygen team verifies your prescription.


If you have attached a prescription to your order, or you already have a valid prescription on file, your order will be ‘On Hold’ momentarily while a member of the Pawprint Oxygen team verifies that your prescription is valid.  Once this is complete, you will be notified via email that your order is processing.

If you have selected ‘I would like Pawprint Oxygen to contact my vet’ option at check out, please allow 24-48 hours for a team member to contact your vet and obtain a valid prescription. Your order will remain ‘On Hold’ during this time. Once a prescription is obtained, you will be notified via email that your order is processing.

How Do I Reorder Pawprint Oxygen Canisters?

If you have a valid prescription, you can reorder online, over the phone, or by sending us an email. Your Pawprint Oxygen prescription is valid for one year.


To reorder online, please select ‘My prescription is already on file with Pawprint Oxygen’ when checking out. To reorder via phone, please call us at 855-699-4366 between the hours of 9am-5pm EST Monday-Friday. To reorder via email, please contact us at info@pawprintoxygen.com. Please include your name, your pet’s name, and the number of canisters you would like to reorder. If there has been an address change or your preferred method of payment needs updated, please call to reorder.

If you received Pawprint Oxygen directly from your veterinarian, you can either contact their office to reorder, or you can give us a call at 855-699-4366. We may need to obtain a copy of your prescription before completing your reorder.

Veterinarians may order by phone, through Vetcove, or through their distributor.

Where Can I Buy Pawprint Oxygen Supplies?

We are available online direct to your door, 24/7 through our website here

Need More Help?


Chat with Pawprint

Use the chat feature at the right bottom corner of your screen to connect directly with a Pawprint team member

Give us a call

Give us a call at 855-699-4366 during our business hours M-F, 9-5 pm EST

Send us an Email