Return Policy

Opened Products

We cannot accept open product returns due to federal shipping regulations and sanitary concerns. No exceptions. Please consider donating equipment to local animal hospitals or shelters to help another pet in need if you cannot use the product after purchase.

Unopened Products

Unopened products, within 30 days, can be returned via UPS only. Please contact us by phone (855-699-4366) or email (info@pawprintoxygen.com) and we will provide you with a return shipping label.

Restocking Fee

There is a 20% restocking fee on all returned items, no exceptions. Any item returned that has been misrepresented as unused will not be issued a refund. We cannot refund any costs associated with expedited shipping.

Shipping Options

UPS Ground, UPS Next Day Air, and USPS

Orders containing Pawprint Oxygen Canisters must be shipped via UPS Ground due to federal regulations; they cannot be shipped with USPS or UPS Next Day Air.

Orders of Pawprint Oxygen Canisters and orders containing Canisters (this would include our Rescue Oxygen Kits) cannot be expedited due to the shipping restrictions placed on Oxygen.

All other products, including oxygen concentrators, oxygen cages, pet oxygen masks, and regulators, may be shipped through UPS Ground, UPS Next Day Air, and USPS. The UPS Next Day Air option is available for an additional cost, and a quote can be provided by calling us at 855-699-4366

Cut Off Times for Shipping

Orders placed Monday – Friday before 3:30pm EST will be shipped out the same day. This applies to orders with an approved prescription or orders that do not require prescription approval.

For orders that DO NOT contain prescription products:

Orders placed Monday – Friday before 3:30PM EST will be shipped out the same day.
Orders placed Monday – Friday after 3:30PM EST will be shipped out the following business day.
Orders placed on Saturday or Sunday will be shipped out the following business day (usually Monday, unless it’s a holiday and UPS doesn’t ship that day).

For orders that contain prescription products (Oxygen Concentrators)

Please allow 24-48 hours for us to validate your prescription with your veterinarian. Once we receive approval from your veterinarian, your order will be shipped out according to the following schedule:

If valid prescription approval is received Monday – Friday before 3:30PM EST, your order will be shipped out the same day.
If valid prescription approval is received Monday – Friday after 3:30PM EST, your order will be shipped out the following business day.
If valid prescription approval is received on Saturday or Sunday, your order will be shipped out the following business day.

If you need your order expedited, please call (855) 699-4366 to discuss your options.

Where We Ship

We ship anywhere in the United States, excluding Hawaii.

Shipping to Alaska is available, but you must call us to make shipping arrangements 855-699-4366

Our products are also available in Canada through our Canadian Distributor: VetMed Solutions.

Unfortunately, our products are currently unavailable outside of the United States and Canada.

How Can I Get Your Products in Canada

If you live in Canada, you can contact our Canadian distributor VetMed Solutions.

VetMed Solutions offers our products in Canada. They are able to service both veterinarians and pet owners. To learn more, you can call them directly at 1-888-976-8696 or email them at info@vetmedsolutions.com. For more information please visit their website.