Shipping and Returns

Shipping

Shipping Options

UPS Ground, UPS Next Day Air, and USPS

Orders containing Pawprint Oxygen Canisters must be shipped via UPS Ground due to federal regulations; they cannot be shipped with USPS or UPS Next Day Air. Orders of Pawprint Oxygen Canisters and orders containing Canisters (this would include our Rescue Oxygen Kits) cannot be expedited due to the shipping restrictions placed on Oxygen. 

All other products, including oxygen concentrators, oxygen cages, pet oxygen masks, and regulators, may be shipped through UPS Ground, UPS Next Day Air, and USPS. The UPS Next Day Air option is available for an additional cost, and a quote can be provided by calling us at 855-699-4366 or proceeding through the checkout process to get your shipping quote.

UPS Ground, UPS Next Day Air, and USPS

Orders containing Pawprint Oxygen Canisters must be shipped via UPS Ground due to federal regulations; they cannot be shipped with USPS or UPS Next Day Air. Orders of Pawprint Oxygen Canisters and orders containing Canisters (this would include our Rescue Oxygen Kits) cannot be expedited due to the shipping restrictions placed on Oxygen. 

All other products, including oxygen concentrators, oxygen cages, pet oxygen masks, and regulators, may be shipped through UPS Ground, UPS Next Day Air, and USPS. The UPS Next Day Air option is available for an additional cost, and a quote can be provided by calling us at 855-699-4366 or proceeding through the checkout process to get your shipping quote.

Returns

We cannot accept open product returns due to federal shipping regulations and sanitary concerns. No exceptions. Please consider donating equipment to local animal hospitals or shelters to help another pet in need if you cannot use the product after purchase.